FAQs
Why choose Pivotstar?
Why choose Pivotstar?
Because custom apparel should be more than just another order.
We're passionate about creating apparel that's comfortable, durable, and built to perform. From your first conversation to final delivery, we're committed to making the process easy, enjoyable, and stress-free. When your team looks great, feels confident, and loves what they're wearing—that's a win for everyone.
ORDERING
Can we mix men's and women's sizing?
Can we mix men's and women's sizing?
Absolutely! Every athlete deserves apparel that fits comfortably. Most of our products are available in men's, women's, and youth sizing, so your team can order the sizes and styles that work best for everyone.
Can teammates order individually?
Can teammates order individually?
Yes! We offer individual team ordering for many custom programs, making it easy for players to purchase directly without one person collecting everyone's orders and payments.
Is there a minimum order?
Is there a minimum order?
From one piece to full team outfitting, every project is welcome. Larger orders of the same style may qualify for discounted volume pricing.
Can we reorder later?
Can we reorder later?
Of course! We keep your approved artwork on file, making future reorders quick and easy. Whether you're adding new teammates or replacing worn gear, we've got you covered.
Can I cancel or change my order?
Can I cancel or change my order?
Because every order is custom-made, changes can usually be made before production begins, but hurry as we do work fast. Once production has started, cancellations or changes may not be made. If something comes up, reach out to us as soon as possible and we'll do everything we can to help.
CUSTOM APPAREL
Can you create a design for us?
Can you create a design for us?
Absolutely! Whether you have a complete concept or just an idea scribbled on a napkin, our design team can help turn it into apparel your team will be proud to wear.
Can you match our team colours?
Can you match our team colours?
We'll get as close as possible! While colours can vary slightly between different fabrics, printing methods, and screen settings, we work hard to ensure your apparel looks exactly the way you envisioned.
SIZING
Do you have size charts?
Do you have size charts?
Yes! Every product includes a detailed size chart to help you find the best fit. If you're unsure, we're always happy to recommend sizing based on our experience.
Can I try something on first?
Can I try something on first?
Absolutely! We offer sample size packs so your team can try on garments before placing an order. We simply require a refundable deposit, with your only cost being shipping. Let us know what products you're interested in, and we'll build a sample pack tailored to your team's needs.
PRODUCTION & SHIPPING
How long will my order take?
How long will my order take?
Every order is made specifically for you, so production times can vary depending on the time of year and our current workload. Most orders are completed in approximately 3 weeks, while peak season may extend production to up to 6 weeks. Shipping time is additional. If you have a specific deadline, let us know—we'll always do our best to accommodate it.
Where do you ship?
Where do you ship?
Almost anywhere! We proudly ship to customers across Canada, the United States, and many other countries around the world.
Is your apparel really made in Canada?
Is your apparel really made in Canada?
Yes! All of our custom team apparel and ready-to-wear garments are proudly designed and made in Canada. From time to time, we may source select promotional products—such as mugs, hats, or specialty merchandise requested by a team or organization—from trusted suppliers outside of Canada. Whenever possible, we proudly choose Canadian-made.
RETURNS
Can I return a custom order?
Can I return a custom order?
Because every item is custom made specifically for you, custom apparel cannot normally be returned or exchanged unless there's a manufacturing defect or we've made an error. If you experience an issue with your order, please contact us within 7 days of receiving your shipment and include your order number along with photos of the issue. We'll review it promptly and work with you to make it right.
What if there's a problem with my order?
What if there's a problem with my order?
We stand behind everything we make. If something isn't right, contact us as soon as possible with photos and your order information. We'll investigate the issue and work with you to find the best solution.
What if I just want to talk to a real person?
What if I just want to talk to a real person?
We'd love that! Whether you have one question or a hundred, we're here to help. Send us an email, or reach out through our contact form—we're always happy to chat about your next project. From there, if you'd like a phone call, just leave us your phone number and we'll call you.
