FAQ
Team Uniforms
Designed to Roll Jerseys vs Ready to Roll Jerseys.
Designed to Roll Jerseys are custom designed and sublimated for each team. We work with you to create a work of art and then print the entire jersey, top to bottom with your design, logos, name and number.
Ready to Roll Jerseys are just that, already made and ready to ship! We have a wide range of colours, fits and sizes available but keep in mind, whats left, is left. We are no longer making more of these.
How do the styles differ?
We have a range of style options, but our most popular ones were developed in collaboration with real derby skaters. Our Form Fit Jersey is a fitted shirt that is flattering on a wide range of body types. Our Sport Fit Jersey is a looser fit with a higher neckline.
The Feminine Sleeved Jersey has a curve fit and the Unisex Sleeved Jersey has more of a boxy fit that is comparable to a standard masculine t-shirt.
All are made using the same high quality, velcro-resistant material.
What is your standard turn around time?
Ready made items can be shipped in under a week. Custom made items like team uniforms take 4-6 weeks.
How do I place a team order?
Email us at info@pivotstar.com to setup an account and begin designing. Once you're all set, you can easily place team order or individual orders right here: https://pivotstar.com/collections/roller-derby-uniforms
Do you have any minimums?
Nope! You can order 1 jersey if that's all you need and we won't charge you extra for doing so. We understand sometimes you just lose a jersey or maybe you added a new skater, we got you.
I have another question!
We’re happy to answer any of your questions, email us at info@pivotstar.com. We’re here to make this process as stress free as possible!
Shipping & General Questions
Where are you located?
We're located just north of Toronto, Canada.
What form of payments do you accept?
We accept all major credit cards as well as PayPal and E-transfers (Canada Only). If you are having problems with processing your order, please contact us at info@pivotstar.com and we will help you out!
Returns and Exchanges.
Stock items may be returned for a refund/exchange up to 30 days from purchase, please contact us to get the information on returning/exchanging an item. Items must be unworn and unwashed with the original tags still on.
Please check your order before washing or customizing. We cannot exchange or refund items after they have been altered in any way. No refunds or exchanges on custom orders. Shipping is non refundable.
There will be no refunds or exchanges on any printed/customized orders, when ordering please make sure to TRIPLE check your information. If we made a mistake or there is a defect, we will replace your item.