Privacy Policy

Effective Date: August 3, 2026

At Pivotstar, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our website or placing an order, you agree to the practices outlined below.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Organization or team name
Artwork, logos, designs, and files you provide
Order history
Communication with our customer service team

We may also collect anonymous information such as:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and analytics data

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate about your order
Create custom artwork and apparel
Provide customer support
Improve our products and website
Send promotional emails (only if you've subscribed)
Prevent fraud and protect our business

Your Artwork & Files

When you submit logos, artwork, designs, or other files, they are used solely for the purpose of creating your requested products or providing related design services.

We treat your artwork with care and do not sell or distribute your files to third parties.

By submitting artwork, you confirm that you have the necessary rights or permission to reproduce and use that material.

We Do Not Sell Your Information

Your privacy matters to us.

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

Your information is only shared when necessary to complete your order, including trusted service providers such as:

Payment processors
Shipping carriers
Website hosting providers
Email marketing services (only if you subscribe)

These providers are only given the information necessary to perform their services.

Email Communications

If you subscribe to our newsletter, we may occasionally send updates about:

New products
Promotions
Events
Company news

You may unsubscribe at any time using the link included in every email.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Improve website performance
Analyze website traffic
Provide a better shopping experience

You can disable cookies through your browser settings, although some website features may not function correctly.

Payment Security

We do not store your full credit card information.

Payments are securely processed through trusted third-party payment providers that use industry-standard encryption.

Data Security

We take reasonable steps to protect your personal information using secure technologies and best practices.

While no online system can guarantee absolute security, we continually work to protect your information from unauthorized access, misuse, or disclosure.

Access to Your Information

You may request to:

Access your personal information
Correct inaccurate information
Update your contact information
Request deletion of your personal information where permitted by law

To make a request, simply contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

The most current version will always be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, we'd be happy to help.

Pivotstar

Email: info@pivotstar.com