All items are shipped from our location in Vancouver, BC, Canada using Canada Post. If you are ordering from outside of Canada, there may be customs fees incurred at the border. These are the full responsibility of the customer, so please check beforehand to see if you will have to pay additional charges for the delivery of your package. Shipping is calculated using the Canada Post Module which calculates accurate pricing based on the size and weight of the item being purchased.
All North American orders are shipped using Canada Post Expedited and will ship out from our Vancouver location within 48 hours of your order (weekdays only). You can view your estimated date of delivery when you choose your shipping option (this does not apply to Customized Items as these have a production timeline added, so please disregard the delivery estimate). If an item is not in stock we will contact you right away to let you know your options. If you need anything by a specific date, please let us know so we can make sure to get it you on time!
Note re: Australian Orders
We love Australians! But our website does not :( When you enter your shipping address it will default to a 2 digit territory/province code. Please enter the full name of the territory into the COMMENTS field when you check out. That way we can ship your items to the correct address! If you have any questions, please email us at email@example.com
Items may be returned for a refund/exchange up to 30 days from purchase. Items must be unworn and unwashed with the original tags still on. Shipping is non refundable. Please make sure to ship using an insured and trackeable service as we cannot be responsible for packages lost in the mail. Please include the receipt with your customer number on it so we can easily locate your order and contact us BEFORE you send you package back so we can process your refund/exchange promptly (firstname.lastname@example.org)
Does your team want to order a full set of Hot Shorts or Hoodies? Send us an email and we will cut you a sweet deal on orders of 5 or more of the same item! email@example.com
Find Pivotstar at these fabulous retail locations:
Peach Jam Skates
Bruised Boutique Skate Shop
Fast Girl Skates
Five Stride Skates
Roller Doll Skates
Want Pivotstar in your local skate shop? Email us their contact information and we will get in touch with them! firstname.lastname@example.org